1. Information We Collect

When you browse our website, contact us or place an order, we may collect information such as:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction information
• Information you provide when contacting our customer service
• Technical information such as IP address, browser type and website activity

We only collect information that is reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Arrange delivery
• Communicate with you regarding your order
• Respond to customer enquiries
• Process returns, replacements or other customer service requests
• Improve our website, products and services
• Prevent fraud, misuse or unauthorised activity
• Send marketing communications where you have provided the appropriate consent

Note: We do not sell your personal information to third parties.

3. Payment Information

Payments may be processed through third-party payment providers. FANS does not intentionally store complete payment card details on our own systems.

Payment information is handled by the relevant payment provider according to its own privacy and security policies.

4. Sharing of Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment processors
• Delivery and courier providers
• Shopify and technology service providers
• Website, analytics and service providers
• Professional advisers where reasonably necessary

These parties are only provided with information reasonably required to perform their services.

5. Data Security

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

6. Your Rights

Subject to applicable law, you may request access to or correction of your personal information and may contact us regarding the handling of your personal data. For privacy-related requests, contact us using the details below.

7. Marketing Communications

If you subscribe to marketing communications from FANS, you may unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us.

8. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage and provide a better shopping experience.

You may adjust cookie settings through your browser or available website controls.

9. Third-Party Services

Our website may contain links or integrations with third-party services, including payment providers, social media platforms, analytics services and other Shopify-related services.

We are not responsible for the privacy practices of third-party websites or services.

10. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us using the details above.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or applicable requirements.