1. Shipping Area

At this time, FANS Merchandise Work ships orders within Malaysia only. International shipping may be introduced in the future.

2. Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully received.

Orders may take longer to process during product launches, promotions, public holidays or periods of high order volume.

3. Delivery Time

Estimated delivery time within Malaysia is approximately: 2–5 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, weather, public holidays, peak periods or circumstances outside our control.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

FANS Merchandise Work is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

5. Tracking

Where available, customers will receive tracking information after their order has been dispatched.

Customers may use the tracking information provided by the relevant courier to monitor delivery progress.

6. Delivery Issues

If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us at:

Please include your order number and relevant delivery information so that we can assist you.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials and contact us as soon as possible.

We will review the issue and provide an appropriate resolution in accordance with our Return & Replacement Policy and applicable law.

8. Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is completed.

FANS Merchandise Work reserves the right to update shipping rates from time to time.